What types of chatbot are there?

Although the use of chatbots has become widespread among businesses, the benefits they can offer largely depend on their configuration and functions. Read on to learn about the different types of chatbots that exist. In customer support and customer service, chatbots represent a huge step forward in the improvement and automation of processes. They offer immediate service, and with absolute availability, solving one of the great historical problems of customer service centers, especially in times of campaign or peak.